The following news release is being forwarded to you as a public service. Please share with anyone who you may believe this applies to.
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NEW KEROSENE RECALL WEBSITE ESTABLISHED
Part of extensive public awareness campaign to protect customers
HARRISBURG (September 9, 2008) - Pittsburgh Terminals Corporation has established a new website,
www.kerosenerecall.com to provide customers with accurate, up-to-date information about the companys recall of kerosene sold between May 1 - August 19, 2008, in western Pennsylvania, eastern Ohio, southwestern New York and northern West Virginia.
All kerosene sold during this time period is being recalled because it may be contaminated with gasoline, creating a risk of fire, explosion and serious injury.
The new website is part of an extensive public awareness campaign the company has launched to educate the public about the dangers of using kerosene that was bought during the recall period.
Weve had a steady return of kerosene since the recall began, but we are still very concerned about customers who may be stockpiling kerosene they bought over the summer for use when the temperatures drop, said company spokesman John Arnold.
The website includes a list of frequently asked questions and answers about the kerosene recall and a toll-free number to call for more information. That number is 1-800-692-6016.
The site also includes all of the information customers need to return their kerosene for a full refund, including driving directions to all 27 conveniently located Kerosene Recall Collection Centers the company has established throughout the affected area.
If, for any reason, customers are unable to travel to one of these collection centers, Pittsburgh Terminals Corporation will make house calls. Company officials report they have gone to several homes and cabins to test kerosene stored in large tanks. Where kerosene has been found to be contaminated, the company has removed it and reimbursed the customer in full for all of the kerosene collected.
Since the recall was announced August 20, Pittsburgh Terminals Corp. has done everything it possibly can to alert people to the dangers of using kerosene that may be contaminated with gasoline. This includes a direct mail campaign to all residents and businesses within a 5-10 mile radius of convenience stores where tests indicated the kerosene supplies may have been contaminated. Warning postcards were mailed to the following communities:*
PENNSYLVANIA
Beaver, Beaver Falls (Beaver Co.)
Brookville (Jefferson Co.)
Ellwood City (Lawrence Co.)
Erie (Erie Co.)
Greenville (Mercer Co.)
McKeesport, Scottsdale (Allegheny Co.)
OHIO
Akron (Summit Co.)
East Liverpool (Columbiana Co.)
Ravenna (Portage Co.)
WEST VIRGINIA
Morgantown (Monongalia Co.)
* Specific store locations are available at
www.kerosenerecall.com.
Customers living in these communities should be extra vigilant, but anyone who purchased kerosene between May 1 August 19, 2008, should not use it! The danger of fire, explosion and serious injury is very real for all customers who purchased kerosene during this recall period in western Pennsylvania, eastern Ohio, northern West Virginia and southwestern New York.
All kerosene now being distributed by Pittsburgh Terminals Corp. is safe to use.
In addition to establishing 27 collection centers in three states and coordinating a direct mail campaign, Pittsburgh Terminals Corp. has spent the past three weeks:
contacting all 37 of its kerosene distributors;
conducting extensive sampling of its products;
notifying other suppliers in the affected area;
posting recall signage at kerosene retailers and pumps;
buying radio and newspaper advertisements (dailies, weeklies and Amish publications) throughout the recall area;
issuing press releases and conducting media interviews to keep the public informed;
preparing and distributing warning signs and fliers to businesses and volunteers;
printing lawn signs;
working with the Game Commission and the Fish and Boat Commission to notify hunters and anglers who may use kerosene; and
asking state agencies and the public for help in spreading word of the recall to kerosene customers who lack access to traditional media outlets, such as the Amish.
